CUSTOMER SERVICE/INFORMATION

CUSTOMER SERVICE/INFORMATION

Our customer service representatives are on hand to ensure you have a pleasant visit. They can direct you to the shops you’re looking for and provide information about the different services that are available.

Along with tourist guides, representatives are equipped with tablets they can use to inform you about events and activities going on in and around Complexe Desjardins.

Customer service hours

  • Monday to Wednesday: 8 a.m. to 6 p.m.
  • Thursday and Friday: 8 a.m. to 9 p.m.
  • Saturday: 9:30 a.m. to 5 p.m.
  • Sunday: 12 p.m. to 5 p.m.

GIFT CARD

GIFT CARD

Need an original gift idea? Offer Complexe Desjardins gift cards! They are sold at the customer service desk at level 3 (Rue).

To check your gift card's balance click here: Get my Balance.

GUIDED TOURS

GUIDED TOURS

A customer service representative will be pleased to give you a personal guided tour of Complexe Desjardins. Simply ask at the desk.

STROLLER LOAN

STROLLER LOAN

Strollers are available at the customer service desk, level 3 (Rue). A piece of ID is required.

Public telephones

Public telephones

Eight public telephones are available on the 3 levels of the shopping centre.

ACCESSIBILITY

ACCESSIBILITY

The Centre is equipped with large automatic doors as well as toilets and elevators adapted for persons with reduced mobility.

Free wheelchair rentals are available at the customer service desk on level 3 (Rue). A piece of ID is required to rent a wheelchair. The Centre also has reserved accessible parking spaces.

LOST AND FOUND

LOST AND FOUND

A lost and found service is available at the operation centre/security at level 2 (Métro).

PARKING

PARKING

Complexe Desjardins has 3 levels of parking (P1, P2 and P3) with spaces for 1,046 vehicles.

The parking area is accessible day and night through the Jeanne-Mance or Saint-Urbain entrance.

Once at the gate, take a ticket where indicated and keep it to pay at the pay station near the elevators so you can use it to exit.

Clearance: 6’2’’

 

Rates and promotions

TAXIS

TAXIS

There are 3 taxi stations, located near the Sainte-Catherine entrance, the René-Lévesque entrance and the Jeanne-Mance unloading area.

HEALTH

HEALTH

Pharmacie Jean Coutu

  • 514 281-8229
  • Jean Coutu pharmacies offer top quality health, hygiene, and beauty products as well as fast service in a friendly environment.
  • Link to file

Centre dentaire Jean Lachance

 

Clinique dentaire Paul Stamboulis

An approach that places general dentistry within a person’s broader physical health.

Radiologie Varad

A modern private clinic, equipped with high-end radiology, ultrasound, MRI and CT scan technology.

Grimard Optique

Kinatex

  • At Kinatex Sports Physio Complexe Desjardins, you will receive a personalized treatment performed by qualified therapists in a friendly environment.
  • 514 288 2501
  • http://www.kinatex.com/en

 

Clinique en Route

514 312 7777

SECURITY

SECURITY

The role of the Complexe Desjardins Security department is to ensure that every visit is safe and pleasant.

All our security agents are trained to intervene in any situation (industrial and commercial security, first aid, fire extinguisher use, evacuation of tall buildings, emergency response, crisis management, and customer service).

Complexe Desjardins is also equipped with a modern video surveillance system with a total of 100 cameras, including over a dozen motion sensor cameras in all underground levels.

PARKING

PARKING

Complexe Desjardins has 3 levels of parking (P1, P2 and P3) with spaces for 1,046 vehicles.

The parking area is accessible day and night through the Jeanne-Mance or Saint-Urbain entrance.

Once at the gate, take a ticket where indicated and keep it to pay at the pay station near the elevators so you can use it to exit.

Clearance: 6’2’’

SERVICES

SERVICES

Valet Service

Free Monday to Friday from 8 a.m. to 5 p.m. level P1, near the Jeanne-Mance elevators

Carwash

The carwash on level P3 specializes in interior and exterior car washing and cleaning.

For more information, contact Autobella JM at 514 286-9778.

Parking space reservation

Reserve your spot at venueparking.com!

Security

Some 50 surveillance cameras are strategically positioned throughout the parking area.

Security escort

This free service is available to anyone who would prefer not to walk alone through the parking area, particularly at night.

To take advantage of this service, contact security at 514 281-1313.

Reserved parking

Persons with reduced mobility

14 parking spaces are reserved near the elevators on level P1 for persons with reduced mobility.

 

Bicycles

Complexe Desjardins offers 238 indoor bicycle parking spaces on level 2 (Métro, previously Place) and level P1, near the Jeanne-Mance entrance.

 

Zone Communauto spaces

There are 4 Communauto spaces reserved for electric vehicles.

www.communauto.com

Windshield washer fluid

Four-litre jugs are sold on level P1, near the Jeanne-Mance elevators, Monday to Friday from 8 a.m. to 5 p.m. ($3 each). Outside of these hours, inquire at the Jeanne-Mance toll booth.

Empty jugs are collected onsite.

Safety and security regulations in parking area

The maximum speed inside the parking area is 10 km/h.

Do not leave anything in sight inside your vehicle. Always be sure to lock your doors.

Studded tires are strictly prohibited in the parking area.

Smoking is strictly prohibited in the parking area.

Recharging station for electric vehicles

4 recharging stations of the Circuit électrique network are now available in the parking area.

RATES

RATES

Monday to Friday, 4 A.M. to 3:30 P.M.*

$3/20 minutes

$21 per day

Evenings and week-ends*

Monday to Friday 3:30 p.m. to 4 a.m., and Saturdays and Sundays

$11 per day (fixed rate)

* Ticket valid for one exit only, without the option to come back

Lost ticket

$21 minimum

Monthly permit

The monthly permit is offered at the regular rate of $249/month plus taxes and gives you 24/7 access to a space in the Complexe’s underground parking. In the event the parking lot is full, permit holders can still access the area and use, if necessary, the valet service (for free) to park their car.

Reserved place (month)

The underground parking also has reserved spaces on level P1, near the Saint-Urbain elevators. These spaces are for the exclusive use of the person to which they are assigned, eliminating the need to look for a free space. These special permits are limited in number and cost $386/month plus taxes.

 

In order to get a monthly permit or to book a reserved place, fill the form and send it to the following e-mail address: denis.morneau@desjardins.com.

PROMOTIONS

PROMOTIONS

IGA Les Marchés Louise Ménard

2 hours free parking with any purchase of $50 or more.

The parking ticket must be validated at the IGA customer service desk.

INFORMATION

INFORMATION

M. Denis Morneau
Parking Supervisor
514 281-1870, ext. 5162262
denis.morneau@desjardins.com

Wi-Fi

Wi-Fi

Wireless network is available for free in the entire mall.

To get the access, connect to Wi-Fi Complexe Desjardins network and follow the instructions.

Breastfeeding room

Breastfeeding room

A breastfeeding room is available at level 2 (Métro), next to the security desk.

Please ask for the key at the security desk.