Customer service / information
Our customer service agents are there to make your visit as enjoyable as possible. They can help you locate a store and assist you with a range of services. Plus, they are equipped with tourist guides and tablets to inform you of all the activities and events you can enjoy in the surrounding area.
Customer service hours
Monday to Wednesday: 9:30 a.m. to 9:30 p.m.
Thursday and Friday: 9:30 a.m. to 9:15 p.m.
Saturday: 9:30 a.m. to 5:30 p.m.
Sunday: 10 p.m. to 5:30 p.m.
Access to Wi-Fi is free and available throughout the shopping centre.
Connect to the Complexe Desjardins Wi-Fi and follow the instructions provided to start using it.
Give family and friends, employees, partners or customers a reason to smile – treat them to a Complexe Desjardins gift card!
Choose the amount of your choice between $5 and $500.
Accepted payment methods: cash, Interac® and credit card (except for American Express)
Complexe gift cards do not expire and are accepted at most of our stores.*
Our gift card is on sale at the customer service desk, level 3 (Rue). You can also buy it online here.
To check your gift card balance, click here: Get my Balance.
This gift card is issued by PACE Savings & Credit Union Limited.
*Exceptions apply. Consult the list here.
A lost and found service is available at the Operation centre / security, located level 2 (Métro).
Strollers are available on loan at the customer service desk, level 3 (Rue). A piece of identity is required. Temporarily unavailable.
The Centre is equipped with large automatic doors as well as washrooms and elevators for people with reduced mobility. They also have access to reserved parking spots.
If you wish, you may borrow a wheelchair at the customer service desk, level 3 (Rue). A piece of identity is required.
A breastfeeding room is available, level 2 (Métro), next to the Operation centre / security desk.
Customer service agents offer personalized guided tours of the Centre. To arrange yours, head to the customer service desk.
Fifty surveillance cameras are installed at all strategic locations of the parking areas.
Safety rules for the parking areas
Maximum permitted speed inside parking areas is 10 km/hr.
Never leave valuable objects in your vehicle in plain sight and ensure you lock all doors.
Studded tires are expressly prohibited in parking areas.
Smoking and vaping are strictly prohibited in all parking areas.
Certified by the Stationnement écoresponsable du Conseil régional de l’environnement de Montréal (CRE-Montréal)
Parking facilities at Complexe Desjardins are spread over three levels (P1, P2 and P3), with spaces for up to 1,046 vehicles.
You may access them day or night via the Jeanne-Mance St. or Saint-Urbain St. entrances.
When you arrive at the gate, take a ticket at the indicated place and keep it on hand. You will need it to pay at the machines near the elevators when leaving and then to exit the facilities.
Clearance: 6’ 2”
Our different services
Available free, Monday to Friday, from 8 a.m. to 5 p.m., level P1, near the Jeanne-Mance St. entrance's elevators. Temporarily unavailable.
Free service for anyone who may feel uneasy about moving about in the parking areas alone, especially in the evening.
To use this service, simply call security services at 514 281-1313.
Reserved zone for people with reduced mobility
There are 14 parking spots, located on level P1 near two elevators, for the exclusive use of people with reduced mobility.
Complexe Desjardins offers more than 200 indoor places for bikes, on P1, near the Jeanne-Mance Street and St-Urbain street entrance.
Electric vehicle charging stations
Ten charging stations of the Electric Circuit network are available in the parking areas—$1.00/hour.
Washer fluid refill station
Fill up containers or reservoirs. Sold by the milliliter: $0.98/litre.
Level P1, near the Jeanne-Mance St. entrance’s elevators
Rates and promotions
Monday to Friday, from 4 a.m. to 3:30 p.m.*
- 3$ per 15 minutes
- $22 per day
Evenings and weekends*
10$ Monday to Friday, 3:30 p.m. to 4 a.m., and Saturday and Sunday.
* Ticket valid for a single trip, with no return option
Studded tires forbidden, access will be prohibited.
In the event you lose your ticket, you will be charged $22, the cost for an entire day. (If your vehicle is seen in the same spot for more than a day, the cost will be $22 for each day of parking.)
For $260/mo. + taxes, you will have access to a spot in the Complexe’s underground parking at all times (day and night, 7 days a week). If the parking is full, you can still access the parking area and use the valet service if necessary (at no cost) to park your car.
Carpool option : several permits with only 1 right of access. The regular rate allows you to share your access with other users by adding them to your file.
Reserved spot (monthly permit)
For $400/mo. + taxes, you will have access to these reserved spots for the customers to which they are assigned. Several parking spots on level P1 near the Saint-Urbain St. entrance’s elevators can be reserved. Available in a limited quantity.
FlexiCarte - New!
An alternative to the monthly pass. Ideal for employees telecommuting part-time. It gives you a total of 10 entries/exits valid for 3 months from the date of issue (entries made on the same day each count towards total).$170 tax included for 10 entries/exits .* $50 off the regular rate. * Limited time offer. To purchase you FlexiCarte : click here
2 hours of free parking with any purchase of $50 or more. Parking ticket must be validated at the customer service counter of the IGA grocery store.
Show & Event Reservation—Weeknight
Plan your downtown event on weeknights by reserving your parking spot ahead of time for just $10. See full details here
Show & Event Reservation—Weekend
Plan your downtown event on a Friday, Saturday or Sunday by reserving your parking spot ahead of time for just $10. See full details here
Single Visit Reservation—Weekday
Plan your shopping trip, business meeting or downtown event by reserving your parking spot, Monday to Friday, for just $22.
See full details here
Unlimited One day visit Reservation—Weekday
Planning a full day downtown? Ensure it goes smoothly by reserving your parking spot with this flexible package that gives you access to several visits in a 24-hour period, Monday to Friday, for $30. See full details here
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