Information

Our customer service agents are there to make your visit as enjoyable as possible. They can help you locate a store and assist you with a range of services. Plus, they are equipped with tourist guides and tablets to inform you of all the activities and events you can enjoy in the surrounding area.

Customer service hours

• Monday to Wednesday: 9 a.m. to 6 p.m.
• Thursday and Friday: 9 a.m. to 9 p.m.
• Saturday: 9:30 a.m. to 5 p.m.
• Sunday: 12 p.m. to 5:30 p.m.

Wireless access is free throughout the shopping centre. Connect to the “@Complexe Desjardins— Gratuit” network and follow the instructions to use it.

Treat family, friends, employees and partners to a Complexe Desjardins gift card! Choose any amount between $5 and $500.

Accepted payment methods: cash, Interac or credit card (American Express excluded) The Complexe Desjardins gift card has no expiry date, cannot be exchanged and is non-refundable.

After 18 months of activation, a fee is charged by the gift card service provider.The gift card is valid at the majority of our stores. Consult the complete list here. For gift card terms and conditions, click here.

You may purchase the Complexe Desjardins gift card at the customer service desk on level 3 (Rue).

Gift card balances can be checked at: Get my Balance. Simply click on the link and follow the instructions. The Complexe Desjardins gift card is issued by Peoples Trust Company.

Complexe Desjardins runs a lost and found service at the operation centre / security, located on level 2 (Métro). A lost and found service is available at the Operation centre / security, located level 2 (Métro).

The Centre is equipped with large automatic doors as well as washrooms and elevators for people with reduced mobility. They also have access to reserved parking spots.

If you wish, you may borrow a wheelchair at the security desk, level 2 (Metro). A piece of identity is required.

Complexe Desjardins offers two nursing rooms: one beside the operation centre / security on level 2 (Métro) and the other at our food court Le RENDEZ-VOUS, just behind the escalator.

The Complexe Desjardins security department ensures that every visitor enjoys a pleasant and safe experience.

Always on-site (24 hours a day, 7 days a week), security agents are trained to intervene in all types of situations (first aid training, emergency response, etc.) and are available to assist you inside the building at any point during your visit.

For peace of mind throughout your visit, Complexe Desjardins is equipped with a surveillance system that monitors both the shopping centre and parking lot areas.

Rules

The speed limit inside the parking lot is 10 km/h.

Do not leave any valuable objects in your vehicle in plain sight, and always check that your vehicle’s doors are locked. Studded tires are not allowed in the parking lot. Smoking or vaping is strictly prohibited in the parking areas and within 9 metres of the building.